Privacy and Policy
Privacy Policy – Kottravai’s Cafe
This Privacy Policy (“Policy”) sets forth the policies and procedures of Kottravai’s Cafe (“we,” “our,” or “us”) regarding the collection, use, disclosure, and protection of personal information obtained through our mobile applications, websites, and related digital services (collectively, the “Services”). This Policy is designed to comply with applicable data protection laws and Google Play Developer Program Policies.
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.
1. Scope of Information Collected
a. Personal Identification Information
We may collect personal information including full name, mobile number, email address, and delivery address for account creation, order processing, and customer support.
b. Location Information
Our applications collect precise and/or approximate location data to identify nearby outlets, calculate delivery distance and charges, assign delivery partners, and enable real-time order tracking.
Location data may be collected when the application is active in the foreground and, where operationally required, in the background. We do not sell or misuse location data and disclose it only to delivery partners and authorized service providers for order fulfillment.
c. Financial Information
All payment transactions are processed through authorized third-party payment gateways. Kottravai’s Cafe does not store debit card, credit card, or banking details.
d. Technical and Usage Information
We collect device identifiers, operating system details, IP address, and usage logs to enhance platform security, performance, and service quality.
2. Purpose and Lawful Basis of Processing
- Account management and identity verification
- Order placement, preparation, and delivery
- Real-time tracking and service communication
- Secure payment processing
- Customer support and grievance redressal
- Internal analytics, optimization, and fraud prevention
- Compliance with legal and regulatory obligations
Processing is conducted based on contractual necessity, user consent, legitimate business interests, and legal compliance.
4. Data Retention Policy
Personal information is retained only as long as necessary to fulfill business and legal purposes, unless a longer retention period is required by law.
5. Data Security Measures
We use industry-standard administrative, technical, and physical safeguards including encrypted data transmission, secure servers, and restricted access controls to protect personal data.
6. User Rights and Choices
Subject to applicable laws, users may:
- Access their personal information
- Request correction of inaccurate data
- Request deletion of personal data
- Withdraw consent where applicable
Requests may be submitted to admin@kottravaiscafe.in
8. Third-Party Services
Our Services may include links to third-party platforms. We are not responsible for their privacy practices or content.
9. Children’s Data
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
10. Amendments to this Policy
We reserve the right to update this Policy at any time. Changes will be published with an updated effective date.
11. Contact Information
For questions or concerns regarding this Privacy Policy, contact:
Kottravai’s Cafe
Email:
admin@kottravaiscafe.in
